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Upcoming events

    • 30 May 2017
    • 6:00 PM - 9:00 PM
    • MasterCard, 114 5th Ave. 11th Floor, New York, NY 10011
    • 45

    Designing Better Services by Drawing People Instead of Boxes

    A Workshop Led by Leo Heng

    Drawing is a good way to communicate in order to create shared goals. By drawing people instead of boxes you will end up thinking about the users as people – and that will enable you to create better services for them. In this hands-on session you will learn a simple and practical method for drawing cartoon-style stories for communication, service design and concept design purposes. Oh, think you can’t draw? Everyone can, the styles just differ! This workshop will help you find your own style to draw simple stories. After this, you’ll get away with drawing cartoons at work. Absolutely no prior drawing experience required! 

    This workshop will cover:
    • Why is it that so many people think they can’t draw while actually everyone can
    • Basics of visual communication in theory and practice
    • The storyboarding method how-to
    • A warm-up exercise for drawing
    • Exercise in simplification and character building
    • Hands-on exercise in storyboarding
    • How and when to use storyboards in your work
    What you will learn:
    • Discover your own way of drawing for communication purposes
    • Complete a hand-drawn storyboard
    • Learn the basics of visual communication
    • Know how to utilize the storyboarding method
    • Know when and where to use storyboards
    • Know how to further practice and keep up the learned skills

    Meet Leo Heng

    Leo Heng works as a Lead Designer at Reaktor, a global design, strategy and engineering consultancy creating exceptionally well-functioning digital products and end-to-end solutions for partners such as HBO, Dow Jones and Finnair. He’s a Jack of All Trades with almost 20 years of experience in creating award-winning digital services and products. Lately, he’s been involved with future concepts on renewable energy, traffic and infrastructure. Most of the time the critical part of his work is to concretize the multi-disciplinary team’s creative ideas to a form that is easy to communicate and for the stakeholders to understand. No concept will fly without a shared vision and a sense of ownership. Leo wants to learn something new every day. His personal mission is to enable [the] future.

    Hosted and Sponsored by


     114 5th Avenue, 11th Floor
    New York, NY 10011



     Annual Members


     General Public 


     Event Admission ($10) + Annual Membership ($15)


     Students (valid student ID required at check-in)

    Free with admission: snacks, refreshments, networking opportunities, intelligent discussions, not-so-intelligent discussions, enlightenment, and inspiration.


    Tuesday, May 30

    6:00-6:25 PM

     Networking & Refreshments

    6:25-6:30 PM 

     Opening Announcements

    6:30-8:30 PM


    8:30-9:00 PM

     More Networking & Refreshments


    All registration activities are handled by our volunteers. Please be advised that on the day of the event, we will do our best to manage transfers and late requests, but our primary focus will be on day-of-event logistics.

    Regular registration closes at 10:00am ET on Monday, May 29 -or- whenever seating capacity is reached, whichever occurs first. Tickets can be transferred at any time prior to 10am on 5/29 by sending a request to RSVP@nycuxpa.orgTransfer requests received after this period cannot be processed due to security policies. Transferees will please bring the transferer's registration confirmation in printed or digital form as backup.

    If the event sells out early, a Wait List may be set up and managed by us on a discretionary basis. We will do our best to keep Wait-Listers informed about the status of available seating, but Wait Listers who haven't heard anything by 10am on 5/29 can assume there has been no change in status. 

Past events

25 Apr 2017 Solving the Big Problems - The UX of Medicare with Elizabeth Rosenzweig
21 Mar 2017 Leading Creative Ideation
28 Feb 2017 What We Talk About When We Talk About International Research
02 Feb 2017 WEBINAR Info Session for Prospective Mentors (2017 Mentorship Program)
02 Feb 2017 WEBINAR Info Session for Prospective Mentees (2017 Mentorship Program)
24 Jan 2017 Designing for Social Identity
10 Nov 2016 World Usability Day 2016 - Sustainable [Green] UX
08 Oct 2016 Problem Space Research Workshop with Indi Young (Remote Speaker)
23 Aug 2016 Ready, Set, Design!
26 Jul 2016 Accessible Design + UX: tales from the field
28 Jun 2016 Making UX Count: Increasing the impact of user research and design to create great products
24 May 2016 The UX Careers Handbook: Finding Success in your UX Career
19 Apr 2016 Journey of UX Leaders
26 Jan 2016 Validating Product Ideas with Tomer Sharon: Finding answers to your burning questions
20 Jan 2016 WEBINAR Information Session for Mentees (2016 Mentorship Program)
20 Jan 2016 WEBINAR Information Session for Mentors (2016 Mentorship Program)
12 Nov 2015 World Usability Day 2015: Innovation in Civic Design
29 Sep 2015 Almost Everything I’ve Learned From 5 Years of Lean UX
18 Aug 2015 Crafting Insights: UX Research at Etsy
28 Jul 2015 Designing a Better You
09 Jun 2015 The UX Strategy Blueprint, with Jim Kalbach
05 May 2015 Résumé Speed Dating - Let Your Resume Speak for You
07 Apr 2015 Why Isn't Innovation Happening
24 Feb 2015 WEBINAR 2015 Mentorship Program Information Session for Mentors
24 Feb 2015 WEBINAR 2015 Mentorship Program Information Session for Mentees
17 Feb 2015 Turning UX Managers into UX Leaders
13 Nov 2014 World Usability Day 2014: Engagement
25 Oct 2014 Measuring the User Experience: A Workshop on Usability Metrics
26 Aug 2014 The Evolution of User Research and Usability Testing: A Forty-Year Perspective
22 Jul 2014 Scaling UX: Why Context Matters When it Comes to the Methods We Choose
27 May 2014 Validating Product Ideas with Quick and Simple Experiments
22 Apr 2014 A Journey of Design Transformation
25 Mar 2014 Bringing Together User Experience and Web Analytics
25 Feb 2014 5 Star User Experience: What Going Out to Eat Teaches Us About UX Design
28 Jan 2014 UX Skills Only Get You So Far: GET OUT THERE TO ADVANCE YOUR CAREER! with Cory Lebson
14 Nov 2013 World Usability Day 2013 — Healthcare: Collaborating for Better Systems
15 Oct 2013 Realizing Empathy: The Empathy Workshop by Seung Chan Lim
17 Sep 2013 Getting to Know the "Newly Mobile Senior Set"
23 Jul 2013 Fasten Your Seatbelts: The Challenges of Providing In-Flight Streaming Media and Wi-­Fi to Smart Devices
25 Jun 2013 “How To Succeed In Mobile When You Are Really Trying”
16 Apr 2013 The Art of Effective Narrative, With Senongo Akpem
19 Mar 2013 Redefining CEOs: When UX Starts At The Top
19 Feb 2013 Speed Dating For Your Résumé
08 Nov 2012 World Usability Day 2012: The Usability of Financial Systems ~ Sponsored By Bloomberg
23 Oct 2012 Democracy Is A Design Problem: How Changes In Design Change The Outcome Of Elections...With Dana Chisnell
20 Oct 2012 Saturday Workshop: Speed Dating For Your Résumé
18 Sep 2012 Party of One: Surviving The Corporate Jungle As A Solo UX Practitioner, with Whitney Hess
21 Aug 2012 The User Experience of TV: A New Frontier for Usability Professionals
17 Jul 2012 It’s A Great Time To Be A Designer, With Jared Spool
19 Jun 2012 Beyond Captions: Universal Access, Universal Appeal, with Svetlana Kouznetsova
22 May 2012 The Personalized Data Revolution: Leveraging Data to Create Evocative and Meaningful User Experiences
30 Apr 2012 Affordances Demystified
31 Mar 2012 Measuring the User Experience: A Workshop on Usability Metrics
20 Mar 2012 If Life Gives You Limes, Make Mojitos: Dealing With Difficult UX Research Stakeholders
22 Feb 2012 The Airline Passenger Experience Continuum, with Jonathan Norris
24 Jan 2012 Become a Presentation Superstar! With Stephen Gates
10 Nov 2011 NYC World Usability Day, Sponsored by Bloomberg
12 Oct 2011 An Evening With Luke Wroblewski
20 Sep 2011 "Whaddaya Mean, I'm Not Qualified?" A Discussion On Roles and Experience In The User Experience Industry
11 Jul 2011 Mobile & UX: Inside The Eye of the Perfect Storm, with Jared Spool
14 Jun 2011 How To Make Your Website As Addictive As World Of Warcraft, with Noah Schaffer
17 May 2011 Case Study: UX Designer Re-Invents Video Content Management System That Enables Employees To Go Home At a Reasonable Hour
18 Apr 2011 Andrew DeVigal on Multimedia Storytelling For The
29 Mar 2011 WEBINAR How To Break Into The UX Business, From A Researcher's Perspective, with Leslie Chacon
15 Mar 2011 How Starwood Builds Emotional Connections and Brand Loyalty Online, With Stephen Gates
19 Feb 2011 Saturday Workshop: An Intro To Eye-Tracking Technology, with Leslie Chacon
15 Feb 2011 A Discussion On The Future Of Financial Services For The Retail Customer, With Ted Booth
18 Jan 2011 Lean UX: Getting Out Of The Deliverables Business, With Jeff Gothelf
11 Nov 2010 World Usability Day 2010, Sponsored By Bloomberg
19 Oct 2010 GameFraming: Using Games to Design More Fun into Everything, with Douglas Van Duyne
14 Sep 2010 It’s A Story-Rich World: Storytelling For UX, With Whitney Quesenbery
24 Aug 2010 EXPO: Google Discovers a Better Way to Share Research
29 Jun 2010 Getting Into Your Audience’s Head With Remote Usability Research
15 Jun 2010 Usable iPad Apps: HUGE Insights and a Case Study
05 Jun 2010 Working With Design Patterns: A Workshop Presented by IxDA & NYCUPA
18 May 2010 Quince: A Deep Dive Into The Process of Building a Pattern Library
20 Apr 2010 Design Isn’t The Problem: Why Online Products Fail
27 Mar 2010 Usability Knowledge-Sharing Camp
16 Mar 2010 A Different Kind of Research: Gaining Strategic Insights Through "Listening Labs"
27 Feb 2010 Measuring the User Experience: A Workshop on Usability Metrics
19 Jan 2010 Revealing Design Treasures from The Amazon
12 Nov 2009 World Usability Day 2009: Designing for a Sustainable World
20 Oct 2009 Put Down That iPhone! A Discussion About the State of Mobile Services
15 Sep 2009 The Razorfish Transformation of
16 Jun 2009 The ROI of Usability: How to Demonstrate the Value of User-Centered Design Within Your Organization
19 May 2009 Difficult Conversations in Creative Environments
21 Apr 2009 Understanding Social Media, Accelerating Social Participation
17 Feb 2009 Designing Outcomes for Usability: The Future of User Experience & Analytics
27 Jan 2009 Telling Interactive Stories: The New York Times and the Online News Experience
28 Oct 2008 Usability of the Obama & McCain Sites: A Research Study with Undecided Voters
16 Sep 2008 Magic and Mental Models: Using Illusion to Simplify Designs
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