The Airline Passenger Experience Continuum, with Jonathan Norris

  • 22 Feb 2012
  • 6:00 PM - 9:00 PM
  • 1 Chase Plaza, 28th floor NY NY 10005

Registration

JonathanNorris With 27 years in the aviation industry, London-based Ink Executive Director Jonathan Norris knows a thing or two about airplanes. 

In this session, Jonathan will share what the airline industry is doing to evolve the passenger experience, ranging from physical aspects, like cabin lighting, to digital ones, such as the way the in-flight entertainment business is dealing with the iPad. 

He’ll also share the similarities that exist between his world and the world of NYC UX teams, such as the challenges to complete a project, and the balance that must be maintained between an Executive Board that is focused on revenue and designers who are focused on the end user. 

We invite you to participate in an event that covers a topic seldom discussed on the East Coast, yet nonetheless impacts us all. 

Deck (6.6MB PDF)

ABOUT JONATHAN

Jonathan Norris is the Executive Director of Trade Media and Events at Ink where he leads the following trade media/publications and events:

  • Airline Passenger Experience association (APEX) media platform
  • Airline Retail Conference (ARC)
  • China Travel Retail Conference (CTRC)

Prior to joining Ink, Jonathan was Vice President Cabin Design Office at Airbus where he led the development of world-class cabin interiors and cabin systems for all Airbus aircraft programs. Jonathan is a Chartered Engineer with the UK Royal Aeronautical Society, a member of the APEX Technology Committee leadership team and a regular speaker at industry events on a wide range of cabin, passenger and crew issues.

AGENDA

6:00 Light Refreshments & Networking
6:45 Announcements
7:00 Presentation and Q & A
8:15 Post-Event Networking

LOCATION

1 Chase Manhattan Plaza, 28th floor
NY NY 10005




View Larger Map

Tickets:

$10 for members, $5 for students, $20 for non-members


Sponsor

Caption support generously provided by:InVision


Refunds, Transfers, and No-Shows


Regular registration closes the day before the event or when we reach capacity, whichever happens first. After noon on the day of the event, our event attendee list is considered "locked down".

Refund requests can only be taken until the day before the event. Please send refund requests to RSVP@nycupa.org

Transfer requests can be taken until 11AM the day of the event. To transfer your ticket to someone else, send the name of your transferee to RSVP@nycupa.org. As a backup, please have your transferee bring a copy of your confirmation email in printed or digital format.

We regretfully cannot offer refunds to people who cancel on the day of the event. 

Seating Capacity & Wait Lists

Seating capacity changes with every venue. If an event sells out early, a wait list may be set up and managed by us on a discretionary basis. Getting on the wait list does not guarantee a seat; we'll do our best to keep wait-listers informed about status. Wait list registration fee is a flat $25 and applies to members and non-members.

Registration for our events is online, and we strongly discourage walk-ins. If you choose to come to the event on a walk-in basis, the walk-in fee is $25 and applies to members and non-members. We are not set up to handle cash at the door, so exact change is appreciated. Should you arrive without without exact change, we reserve the right to follow up with you after the event for payment of the walk-in fee. 

In the event that you arrive and your name is not on our list, we will ask you to provide your confirmation email, in printed or digital form. If you cannot provide proof of registration, you will be asked to wait until all others have checked in and have taken their seats before we let you in. You will also be charged the walk-in fee, which we will refund upon our receipt of your proof of registration.

Disclosures

This event may be video-recorded. NYC UPA reserves the right to use any video footage and/or photography obtained during our events and networking activities on our website or any other community-sharing website, including but not restricted to Facebook, LinkedIn, Vimeo, YouTube, and Flickr in order to promote the visibility of our organization.

On rare occasions a presenter may need to cancel at the last minute. This can happen due to air travel delays, client emergencies, or other factors beyond our control. NYC UPA will make every effort to secure a backup speaker if this occurs. If a backup speaker can't be found and the event must be canceled, NYC UPA will issue a refund.


Unsubscribe   © NYC Usability Professionals' Association
Powered by Wild Apricot Membership Software